Main Office

Rates, Billing & Metering FAQs

What are your rates and services?
For information about our rates as well as services provided, see our Rates and Service Information Pages.
How and where can I make payment?
For information about our rates as well as services provided, see our Pay Your Bill/My Account Information Pages.
How do I establish service with Butler Water?
Answers to questions about establishing water service can be answered on our Establishing Service pages.
A Butler Water representative turned on the water and yet it continued to run so it was turned off – how do I turn it back on?
After you have checked out your system for leaks and closed all faucets, you may turn the water on yourself.  The cut-off is inside the meter box and has an arrow embedded in the metal. The arrow will be pointing away from the meter. Turn the cut-off halfway around in a counterclockwise direction until the arrow is pointing toward the meter. The water should run for a minute or so to fill your system and then stop. If it continues to run, you may have a problem with your plumbing and should call your plumber. If an additional trip to reconnect or turn meter on is requested, you will be charged:

7:30 a.m. – 3:00 p.m.
Monday – Friday……………………………………..$25

3:00 p.m. – 7:30 a.m.
Evenings, Weekends & Holidays…..………$65

Main Office 270.526.2456 Emergency/After Hours 270.526.2456