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How and where can I pay my bill? |
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 | Any questions regarding bill payment options can be answered on our Bill Payment Options page, here.
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Establishing Service |
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| Answers to questions about establishing water and/or sewer service can be answered on our Establishing Service pages, here.
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Rates and Services |
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| For information about our rates as well as services provided, see our Rates and Service Information Pages, here.
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Why is there chlorine in my drinking water? |
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| In an effort to provide you with the safest and highest quality drinking water, Butler County Water System, Inc. uses chlorine as a safe and effective disinfectant to ensure the elimination of microorganisms in your water.
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Is the fluoride in my water safe to drink? |
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| The small amount of fluoride added to the water for improving dental health is entirely safe to consume. The level of fluoride in BCWS water averages 1.15 milligrams per liter.
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Will BCWS come and test the water in my home? |
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| While BCWS monitors its water within the water system to ensure its safety, we don’t offer a service to test the water out of individuals’ homes. If you would like to have your water tested, contact Ogden Environmental Lab at (270) 745-5287.
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What tests do BCWS perform to ensure that my water is safe to drink? |
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| BCWS tests the water for over 100 regulated and many unregulated contaminants to ensure the water supplied to you is of the safest and highest quality. For further information on substance testing, read our Consumer Confidence Report (CCR), here.
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Are there any contaminants in my drinking water? |
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| All drinking water, including bottled water, contains minuscule amounts of contaminants. The presence of these contaminants does not actually pose risk to your health.
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How hard is my water? |
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| The natural presence of minerals in water, particularly calcium and magnesium, can cause it to become ‘hard.’ The more minerals there are in the water, the ‘harder’ it will become.
Water with less than 4 grains per gallon is considered to be ‘soft,’ anything between 4 and 7 is considered ‘medium-hard,’ and anything beyond 7 grains per gallon is considered ‘hard.’ Water supplied by BCWS has hardness of 7.9 grains.
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Why does my tap water look milky sometimes? |
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| The milky look in water typically occurs when the water supplied to your house is colder than the inside of your house. Cold water holds more oxygen than warm water, and when cold water enters a warm environment, it releases oxygen in the form of tiny bubbles that give the water a momentary milky look until the water adjusts temperatures.
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Why does my water have a strong smell sometimes? |
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| During certain times of the year, you may notice your water has a peculiar smell. The odor is a result of discharges from upstream lakes which supply the Green River. As temperatures change, organic materials (leaves, soil, etc.) at the bottom of the lakes rise and are in the water at more-than-normal levels. These materials continue their natural decomposition as they discharge into the river and let off a strong smell. Although the water is treated to alleviate some of the odor, sometimes the scent remains. However, the water remains entirely safe to drink, and fortunately this small inconvenience is short-lived.
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Who makes the rules and regulations for drinking water? |
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| A variety of organizations and agencies monitor and regulate water utilities to further ensure water quality. The following lists some of the agencies and regulations that help BCWS work efficiently to provide you with the safest water service possible: Safe Water Drinking Act (SWDA), United States Environmental Protection Agency and the Natural Resources and Environmental Protection Cabinet.
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