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Report Emergencies |
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Each day, BCWS helps its customers with a variety of water related problems and emergencies. We maintain on-call personnel who are able to respond to emergencies 24 hours a day, 7 days a week.
Should you call us or a plumber?
We make sure on-call personnel are available when you need them. However, there are some problems that require the services of a licensed plumber and not BCWS.
As shown in the diagram below, BCWS is responsible for all facilities that lead up to your water meter and the water meter itself. All water lines and plumbing past the water meter are owned by the customer and therefore the customer's responsibility. If the water problem is on the "customer's" side of the meter, you (the customer) will need a plumber to resolve the problem.
Our primary goal is to get you the assistance you need. However, if we respond to an emergency and determine the problem is not related to our facility, you may be charged a service call fee to cover the cost of the visit.
We're here to help. If you're not sure who to call, contact us at (270) 526-4656 or after hours at (270) 526-2456, and we'll do our best to assist you in determining the source of the problem.
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*Line of responsibility may vary slightly.
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